Customer Service Representative (m/f/d)

Job Description

As a constantly growing company, Danfoss is looking for motivated employees who want to work with us on our success. We are looking for a Customer Service Representative with English and other foreign language (Italian or French) to join our diverse team.

The primary function in this role is to provide commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, coordination of delivery and billing.

Location: Budapest (HU), Baden (Germany), Nordborg (DK), Dubnica (SK), Neumuenster (Germany)

Job Responsibilities

• Order management and responding order related inquiries.
• Being responsible to either solve the issues raised by customers or assigned them to responsible departments.
• Coordinating requests by follow up with the cross functional teams.
• Team up with your colleagues to collaborate on problem solving and identify major service solutions.
• Actively use the knowledge base to resolve problems and raise potential knowledge gaps.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

• Strong English capabilities + Italian/French language + additional European language is an advantage
• Experience in customer service related field 
• Considerable familiarity with SAP, MS Office Suite particularly and the Windows environment in general
• Attention to details and analytical mind-set
• Team-oriented problem-solving skills and corrective action methodology
• Proficient in creative problem solving, conflict resolution, and managing priorities

Employee Benefits

Danfoss Customer Service Team is for you, if you would like to:

• Be a part of a modern family business in which our employees can build on a reliable and valuable partnership
• Varied and challenging work in a multinational and innovative company
• Professional and personal development
• Be a trusted team member and have a supportive supervisor
• Have unlimited access to our online training tool to improve your soft skills and technical capabilities

What do we offer?

• Hybrid working is supported
• Monthly gross 500.000 HUF cafeteria 
• Last and foremost, a great team, also a lot of learning and training opportunities in a new and modern office environment in the central of Budapest
• Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program, Health care program
• Possibility to join our social communities and networks
• Opportunity to build up long term career path and develop your skills with wide range of learning options

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.