Customer Service Representative

Job Description

Danfoss is seeking a Customer Service Representative to join our team.  The Customer Service Representative will be responsible for delivering an exceptional level of customer support and will work hand in hand with our Supply Chain, and other key departments.  If you’re looking to join a dynamic, global company that’s truly making a tremendous impact on the lives of people in our ever-changing world, you’re exactly what Danfoss is looking for.  This position will operate out of our Ames, IA location. 

Job Responsibilities

Responsibilities include, but are not limited to, the following. 

• Serves as the primary order contact for the customer.
• Timely correspondence with customers via email and phone regarding product availability, delivery status, and order status.
• Establishes and maintains effective communication of information to Account Managers, Sales Specialist, OFRs and other team members as needed, including internal and external customers.
• Manage customer expectations and provide information to the customer. Escalates issues when appropriate.
• Serves as an advisor to the customer and offers suggestions and support based on customer needs.  Helps solve problems and answers order questions.
• Manages customer orders, and ensures orders are processed completely, accurately and in a timely manner.
• Coordinates with operations planners any changes in customer requirements, new products, and phase out of existing products.
• Promoting quality and continuous improvement.
• Creation or updating of standard work materials to drive the most efficient process of servicing our customers.
• Supports sales & marketing with customer master data maintenance.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

• HS Diploma or GED
• Minimum of 3 years of experience in a customer service role preferably in the manufacturing industry
• Excellent communication skills (oral and written), attention to detail, and strong organization skills
• Proficient in Microsoft Office (Outlook, Word, Excel, PPT etc.)  
• Familiarity with SAP software is a plus
• Proven problem-solving skills
• Team player who can foster positive working relationships including virtual team members
• Customer service mentality, ability to build customer trust and rapport
• Time management with the ability to be flexible and open to change

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Personal insurance
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.