HR Service Center Manager, EMEA

Job Description

Do you see yourself building a new HR Service Center? Are you driven by operational excellence? Are you willing to go the extra mile for a fantastic customer experience? And are you a dedicated people leader? If so, you might be a perfect fit for our new position as HR Service Center Manager for EMEA (Europe, Middle East & Africa).

You will be based at our office in Grodzisk Mazowiecki or Tuchom.

We are in the process of designing a new HR delivery model in Danfoss. This means you will be part of establishing a new HR Services organisation with a strong pioneering spirit and an ambition to deliver state of the art HR services to our business.

You will lead a team of 15 dedicated HR Professionals spread across EMEA who deliver tier 1 support via ServiceNow, global process support and country support.

You will be responsible for building a strong, highly motivated team that is ready for scale. You will operate both in the helicopter perspective setting the overall direction for the Service Center as well as having an eye on the detail and quality in our deliveries. The key success criteria are to contribute to making HR Services an attractive place to work and to help establish HR Services as a value-adding, trustworthy, and quality driven part of HR.

You will join a fantastic team that is driven by a shared passion for making our new shared services set-up a success and you will report to the Head of HR Services EMEA who is based in Denmark. 

Job Responsibilities

Key responsibilities include: 

• Lead, develop and motivate a team of HR Professionals that delivers both front-office and back-office HR support.
• Be the operational go-to person and sparring partner for the team, monitor and follow-up on deliveries and KPIs and initiate continuous improvement measures.
• Manage the transfer of tasks into HR Services and ensure staffing, documentation and training plans are in place.
• Resource management and back-up planning
• Apply a LEAN and user-oriented mindset in the continuous development of our processes and internal workflows.
• Drive the maintenance and continuous improvement of the EMEA knowledge article library to support efficient self-service
• Ensure close and smoothly running stakeholder relationships as well as solid performance management reporting routines and tools.
• Be a part of the HR Services EMEA leadership team and contribute to shaping both the strategic and operational direction.

Background & Skills

We imagine that you hold a relevant bachelor’s or master’s degree in human resources or a related field or that you have equivalent work experience.
HR shared services is your home turf, and you have a minimum of 5 years’ experience as a people leader in an international organization. You know how to build and grow an organization and how to make your team follow. You know how to run projects and have experience with process streamlining, ticket systems and digitalization.

Additionally, we are looking for:

• a team player mentality
• a quality driven approach
• a passionate mindset
• strong stakeholder management and collaboration skills 
• a structured, disciplined, and pragmatic approach 
• a proven ability to navigate consciously across different cultures
• good communication skills
• excellent English skills

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.