The Impact You'll Make
Customer Experience Account Manager serves as the primary customer contact for your assigned portfolio of accounts and ensures all customer needs and expectations are met. You will engage customers through Salesforce cases, calls, and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will act as the voice of the customer to other departments such as Technical Support, Logistics, Manufacturing, Key Account Managers, Product Managers, etc., to deliver excellent customer experience. Administrations include order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
What You’ll Be Doing
- Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
- Engages customers to collect and validate monthly and annual material forecasted requirements.
- Proactively engage customers to review outstanding orders to ensure volume of order matches with forecasted demand.
- Processes transactions such as sales orders, product returns and exchanges.
- Achieves profitable growth to meet team and individual goals while enabling excellent customer experience.
- Apply the appropriate knowledge and expertise through ongoing learning and self-development.
- Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
- Generate future opportunities by discovering the deeper needs of our customers to build lasting relationships.
What We're Looking For
- Bachelor degree in business administration or equivalent
- Minimum 2 years' experience working in a customer facing service role
- Minimum 2 years' experience working for a manufacturer
- SAP experience in SD (Sales & Distribution), including advanced returns management & planning
- Experience in CRM systems, preferably Salesforce
- Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with internal and external customers over the phone
- Excellent written and oral English communication skills
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Experience working in Danfoss, or a similar business that has matrix organizations across different countries/regions
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.