The Impact You'll Make
Lead the data center customer after-sales service team, provide rapid response, on-site containment, sorting, simple repair and issue closure management, coordinate cross-functional resources, and continuously improve customer satisfaction and quality performance.
What You’ll Be Doing
- Lead rapid response to customer-site quality issues and complaints.
- Organize on-site sorting, isolation, containment and quality record management.
- Coordinate simple repair, rework, replacement and recovery activities.
- Act as primary customer interface for communication and escalation.
- Drive cross-functional issue resolution and resource coordination.
- Collect quality data and prepare service reports.
- Follow up corrective and preventive actions and issue closure.
- Manage technicians, training, performance and safety.
- Standardize service processes.
What We're Looking For
- Associate degree or above in Mechanical, Electrical, Quality Management, Engineering or related field.
- Minimum 3 years quality, after-sales service, customer support or repair experience; team leadership preferred.
- Familiar with quality containment, sorting, rework and problem-solving processes.
- Good mechanical/electrical knowledge and ability to read drawings and standards.
- Strong communication, coordination and execution capability.
- Knowledge of 8D, 5Why and Fishbone analysis preferred.
- Customer-oriented and willing to travel for site support.
- Basic English reading and writing capability.
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
Our Commitment to Transparency
Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Want to know more? Please visit our FAQ Page.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.