Head of Service Delivery API - Variable Frequency Drives

Job Description

The Digital & Lifecycle Service division exists to provide the best customer experience and more value for customers during the product lifetime than any competitor. We have 2 business units called Digital Services and Lifecycle services.  We are on a growth journey. Moving forward our key priorities will be scaling up lifecycle services, growing digital services offerings and new business models as well as continuing to enable product and project sales. The Head of Service Delivery will be part of the Service Delivery team. This position has overall leadership for the service delivery in Asia Pacific & India (API) Region. 

This organization is regionally responsible for customer support, coordination, service partner management and workshop services. The organization accelerates development of service capabilities in Danfoss Power Electronics & Drives (DPD) in the API region for Danfoss and for Danfoss’ service channels which helps us to differentiate from our competition.

Job Responsibilities

Responsibilities of this position include, but are not limited to, the following.

• Lead and enable service in responsible areas for DPD customers in API region
• Develop executable plan for new API Service Delivery organization
• Establish organization according to plan in the region for responsible functional areas together with stakeholders in API Service Delivery
• Drive efficiency in service delivery organization in API Service Delivery without sacrificing customer satisfaction
• Identify opportunities to improve delivery capabilities in API region. Align with key stakeholder and support execution of improvements
• Ensure functional teams are collaborating and sharing workload within the region
• Ensure case escalation is prompt from customer request to expert functions
• Ensure good co-operation with country organizations by aligning service needs and secure performance level of the service
• Collaborate with digital and lifecycles service business stakeholders to ensure right service delivery for service business
• Ensure customer satisfaction and excellence in service delivery by ensuring KPI’s are met and delivered (internal & external) for the responsibility areas

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

• Bachelor's Degree in Power, Electrical & Eletronic engineering, business, or related field (or equivalent by experience)
• Experience in country leadership or regional leadership position
• Technical experience with Variable Frequency Drives and their applications.
• Good analytical skills and execution oriented
• Able to communicate, present and influence credibly and effectively at all levels of the organization
• A network builder able to understand and navigate well within in a matrix organization.
• Humanistic and caring leader with good change management skills
• Focuses on development of self and team members

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.