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Technical Support, cooling

Requisition ID:  16965
Job Location(s): 

Helsinki, FI, 02200 Vaasa, FI, 65380 Riga, LV, 1058 Lappeenranta, FI, 53500 Tampere, FI, 33560 Tallinn, EE, 11316 Vilnius, LT, 07160

Job Description

 

Danfoss Climate Solution is searching for an experienced Technical Support Engineer to join our team in Finland as part of the Applications & Technical Support organization. Main purpose of this position is to provide technical support to our customers and our sales teams in the cooling segment.

 

In our organization we always help and support each other, and it is expected that our new colleague is a good team player and is passionate about creating value for our customers and making good results. In the daily work you will be working out of your home office alternatively from a Danfoss office if nearby.


You will join a North European team that works both independently in the different countries, but also has a strong internal collaboration.

Job Responsibilities

 

As our new Technical Support Engineer, you are responsible for supporting our customers in technical issues mostly in the refrigeration area.

 

More specifically you will:

 

-    Provide technical support and find solutions in cooperation with rest of the team via email, phone, or other remote connections.
-    Answer technical calls from customers and handle Customer Complaints 
-    Deal with technical queries using our CRM system

 

You will also to some extent, have the possibility to do technical trainings and educating of our customers. Furthermore, you will support the sales organization and local applications teams. 

 

The support is primarily office based, and you feel comfortable talking to different customers either in Finnish or English.

Background & Skills

 

To be successful in this position, we are expecting you to have relevant B.Sc. or M.Sc. degree and at least 3-5 years of experience from the refrigeration industry. Prior experience in a technical support role is an advantage.


Our everyday working language is Finnish but since we work in a global company, it is a necessity that you master English both written and spoken. Other languages are an asset.

 

Furthermore, you should have:

 

-    Experienced user of MS Office, Sales Force, SAP, Vonage or other corporate phone systems
-    Computer literacy with skills in data entry and management
-    Customer and service-oriented mindset with excellent communication skills both written and verbal (ability to understand technical terminology and to communicate)
-    Highly organized mindset, high degree of self-motivation and ability to manage and prioritize multiple tasks and time demands effectively
-    Proactive approach and strong commercial awareness

 

 

Please apply at your earliest convenience. We do not have an application deadline but accept applications as long as the job is posted. The position will be closed once we have found the right candidate.

 

For further information about the position, please contact Bjarne Lorenzen, Head of Applications & Tech. Support, tel. +45 3046 6242

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss is engineering technologies that enable the world of tomorrow to be better, smarter and more effective. In growing cities, we ensure the supply of fresh food and optimal comfort in homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integration of renewable energy.

Our solutions are used, for example, for cooling, air conditioning, heating, controlling electric motors and mobile equipment. Our innovative engineering can be traced back to 1933, and today Danfoss is a global leader with 28,000 employees and sales in more than 100 countries. We are privately owned by the founder’s family.

Read more about us at www.danfoss.com

Danfoss is engineering technologies that enable the world of tomorrow to be better, smarter and more effective. In growing cities, we ensure the supply of fresh food and optimal comfort in homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integration of renewable energy.

Our solutions are used, for example, for cooling, air conditioning, heating, controlling electric motors and mobile equipment. Our innovative engineering can be traced back to 1933, and today Danfoss is a global leader with 28,000 employees and sales in more than 100 countries. We are privately owned by the founder’s family.

Read more about us at www.danfoss.com