The Impact You'll Make

As our IT Specialist, IT Service Desk AME, you’ll play a key role in delivering world-class IT service and support, ensuring our global teams stay connected and productive. By providing seamless end-to-end resolution for incidents and requests, you directly enable the digital backbone of Danfoss.

At Danfoss, we believe that a better future is built by people who are empowered to grow. You’ll find a culture rooted in learning, continuous growth, well-being, and deep inclusion, where your contributions help us engineer a more sustainable tomorrow.

Your impact? You will be the first line of support for our employees, ensuring that technical hurdles never stand in the way of innovation. By resolving complex issues in our office and manufacturing environments, you maintain the operational continuity that allows Danfoss to lead in energy-efficient solutions worldwide.

You’ll collaborate with global IT experts and take ownership of end-user satisfaction, helping us move toward a more efficient and digitally resilient future.

What You’ll Be Doing

• Lead first-line support: Receive and register user requisitions across multiple channels (Phone, Email, Chat) to deliver rapid and effective technical value.

• Support business continuity: Work and follow up on Incidents, Service Requests, and Problems to ensure full resolution and minimal downtime.

• Guide and instruct: Empower Danfoss users by providing clear guidance on the usage of software, hardware, and emerging technologies.

• Collaborate on escalations: Ensure proper handover of cases to second and third-line experts, fostering a seamless flow of knowledge and solutions.

• Optimize IT quality: Use root cause analysis to identify errors, deliver high-quality solutions, and document processes to improve our global IT standards.

What We're Looking For

• Educational Foundation: Degree in Computer Science or a related discipline with 2-3 years of hands-on experience in the IT field.

• Technical Proficiency: In-depth understanding of PC architecture, IT infrastructure concepts, and Microsoft solutions (Windows, Office, Outlook, Exchange).

• Global Mindset: Ability to work effectively in a fast-paced, global environment, with experience supporting users across different cultures and regions.

• Process Excellence: Knowledge of ITIL frameworks and experience with service tools like ServiceNow, Azure Active Directory, or Bomgar.

• Solution-Oriented Attitude: A strong problem-solving mindset with the ability to take ownership of tasks and see them through to completion.

What You'll Get from Us

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.