Job Description
Job Title:
Inside Sales Technical Support
Req ID:
49723
Job Location (Short):
Paris, FRA
Employment Type:
Full Time
Segment:
Danfoss Climate Solutions Segment
Job Category:
Sales
Work Location Type:
Hybrid
The Impact You'll Make
As an Inside Sales Technical Support you will play a key role in ensuring customers get the most out of Danfoss heating and cooling solutions. By providing expert technical support and resolving after-sales queries, you will directly contribute to customer satisfaction and long-term partnerships.
You will become a trusted point of contact for selected products, helping customers navigate technical challenges while supporting energy-efficient solutions across France. Your work will help ensure our technologies perform reliably in real-world applications.
Based in Voisins-le-Bretonneux (France), you will collaborate with a diverse, international team and, after an initial onboarding period, benefit from a hybrid way of working aligned with local agreements.
What You’ll Be Doing
- Respond to customer enquiries via phone and email to deliver timely, accurate technical support.
- Act as a product reference for selected heating and cooling solutions to guide customer decisions.
- Resolve and track customer issues in CRM systems to ensure smooth after-sales support.
- Collaborate with sales engineers and product specialists to solve complex technical challenges.
- Continuously build product expertise to stay current with solutions and market developments.
What We're Looking For
- Background or experience in hydraulic heating and/or cooling systems.
- Understanding of heating control principles.
- Comfortable using digital tools (e.g., CRM systems, Microsoft Office).
- Ability to communicate clearly with customers and manage priorities effectively.
- Working proficiency in English and French.
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Information at a Glance