Sales Operation Specialist

Job Description

Danfoss Power Solutions is looking for a Sales Operations Specialist to join our team based in Istanbul.
The successful candidate will be responsible for providing commercial support such as order management, order entry, price checking, order clearing, compliance, complaint handling, delivery coordination and invoicing. This is a fixed term position for a duration of two years.

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Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

• Manage export related activities as appropriate
• Act as a liaison between the customer and the factory, proactively communicating with external customers in a timely manner regarding order verification, order and shipment status
• Also communicate with the factory to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
• Communicate proactively and in a timely manner with external customers regarding order status requests Accept and process sales order schedules and individual orders in accordance with established business rules
• Promote customer satisfaction and achieve cycle time reduction through team based problem solving
• Act proactively to understand and resolve customer needs and identify solutions to non-standard tasks/requests

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

• Bachelor's degree (BS/BA) from an accredited institution 
• Minimum of 3-4 years' experience in order and export management Customer-oriented attitude 
• Organisational and time management skills 
• Professional telephone and customer communication skills 
• Native Turkish, fluent in English 
• No military obligation  

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Pension plan
• Personal insurance
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.