Technical Support Engineer
Kiev, UA
Job Description
Danfoss is seeking an enthusiastic Technical Support Engineer to establish and maintain good relationships with customers on behalf of the company by taking complete responsibility for each customer account as assigned. You will ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission. Extreme tact, sensitivity and professionalism are necessary as you will have daily contact with customers and will be a direct influence on their satisfaction.
Job Responsibilities
Responsibilities for this position include but are not limited to the following.
- Handling general pre- and post-sales customer queries and claims.
- Giving technical support & advisory on the phone or e-mail.
- Review of project specifications and product selection to quote.
- Cooperate with external sales team and project design teams.
- Prepare project quotations.
- Project design in AutoCAD.
- Registering all customer queries into CRM (salesforce.com) and to follow-up, and escalate when needed.
- Providing all customer pain points and improvement areas to the Customer Service Center Manager.
Background & Skills
To be considered for the position we require at least a Bachelor´s degree in Electrical or Heating Engineering or previous experience in a similar position. We also expect a new hire to have:
- Work experience in heating systems/heat stations/electrical heating systems design and installation is a must.
- A solid knowledge of heat supply systems; domestic water supply systems; and heat stations functioning (A correspondent experience would be a huge advantage).
- A previous experience and knowledge of a regulatory framework of heating supply and domestic water supply systems.
- English – at least intermediate (ability to understand technical terminology and to communicate).
- PC literate (AutoCAD, MS Office, PowerPoint, and SolidWorks a nice to have).
Personality profile:
- Communication skills.
- Client-oriented.
- Team-player.
- Attaining self-education.
Employee Benefits
We are excited to offer you the following benefits with your employment:
- Bonus system
- Paid vacation
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.