Job Description
Req ID:  51643
Job Location:  Louisville, KY, US
Employment Type:  Full Time
Segment:  Danfoss Climate Solutions Segment
Job Category:  Supply Chain and Operations
Work Location Type:  On-site
Annual Salary Range:  USD 67,000-77,000
Job Experience Level:  Associate
Job Title:  Technical Customer Service Specialist, Heat Exchangers

The Impact You'll Make

At Danfoss, we engineer solutions that help the world use energy more efficiently and build a more sustainable future. As a Technical Customer Service Specialist – Heat Exchangers, you will play a critical role in delivering an exceptional customer experience while supporting products that are essential to heating, cooling, industrial, and energy applications around the world.
 
You will support our Gasketed Plate Heat Exchanger (GPHE) business, a key part of Danfoss Climate Solutions. GPHE technology enables highly efficient heat transfer, helping customers reduce energy consumption, improve system performance, and lower operating costs. These solutions are used across a wide range of industries, including HVAC, district energy, food and beverage, marine, and industrial processing.
 
By serving as the connection between customers, sales teams, engineering, and operations, you will help ensure projects move smoothly from order entry through delivery while building trusted, long-term customer relationships.  You'll join a team supporting Danfoss' growing Heat Exchanger business, where innovation, sustainability, and customer partnership come together to address some of the world's most pressing energy challenges. You'll gain exposure to complex engineered products, global collaboration, and opportunities to deepen your technical and commercial expertise while contributing to solutions that help customers improve energy efficiency and reduce emissions.
 
Located at our Louisville, Kentucky facility, you will join a collaborative team focused on solving complex challenges, improving processes, and delivering value to customers every day.

What You’ll Be Doing

  • Manage customer orders from entry through delivery, ensuring accuracy, responsiveness, and a seamless customer experience.
  • Serve as a trusted point of contact for customers by providing order updates, lead times, technical product information, and delivery status.
  • Coordinate with Sales, Operations, Supply Chain, and Manufacturing teams to align order requirements with production capacity and customer expectations.
  • Maintain accurate product, order, and bill of material (BOM) data within ERP systems to support efficient execution and delivery.
  • Identify process improvement opportunities and help strengthen work instructions and standard operating procedures to enhance service quality and efficiency.

What We're Looking For

  • Experience supporting customers in a technical, manufacturing, industrial, or engineering-focused environment, preferably a degree in engineer or similar technical background.
  • Strong communication and relationship-building skills with the ability to manage multiple priorities and stakeholder needs.
  • Experience working with ERP systems and maintaining accurate order or product data.
  • Proficiency with Microsoft Office applications, particularly Excel and Word.
  • Ability to analyze information, solve problems, and work collaboratively across cross-functional teams.

What You'll Get from Us

 

  1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
  2. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
  3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
  4. You’ll receive benefits like annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

 

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

Our Commitment to Transparency

 

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Employee Group:  Salary Paid
Country:  United States
Region:  NAM
Information at a Glance
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