Technical Support Specialist

Job Description

Danfoss is now hiring a Technical Support Specialist for our Drives division. This role will be considered a hybrid position so we are open to candidates living within a 90 miles radius from our Loves Park IL; Milwaukee WI; Ames IA facilities. Many of the Technical Support responsibilities can be handled remotely, however, the right candidate must be able attend their nearest office in an as-needed basis, in accordance with business demand (approximately <20% of the time). They must also be able to travel to our Loves Park, IL main office sporadically for business, development and/or training.”

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following:

• Provide technical support, troubleshooting, start up and warranty support to NAM Danfoss Drives customers via phone and email in a fast-paced, high-performing contact center environment, taking ownership and effectively following problems through to resolution or warm hand-off.
• Support equipment repair process and advise partners and customers on spare parts, procedures, and other after-sales issues.   
• Work in cooperation with other Technical Support Specialist and Engineers to provide adequate and timely solutions to high profile and/or otherwise demanding cases.
• Supervise and support external service partners’ queries as part of Danfoss service procedures and provide repair and/or service instructions in cooperation with affiliate team.
• Handle and organize post-sales customer queries and claims in case management system adhering to established workflow and tools.
• Support the 24/7 after-hours emergency support phone line, as part of a weekly, predefined, rotational schedule.
• Develop and maintain a proficient level of product, application, and industry knowledge needed to support and excel at duties.

Background & Skills

Required (Basic) Qualifications

• Associate degree in Electronics, or related technical field and suitable experience.
• Minimum 2 years of experience in the Drives, Power Electronics or Automation industry.
• Ability to read and interpret electrical schematics.
• Ability to effectively use standard electrical test equipment such as multimeters and oscilloscopes.
   

Preferred Qualifications

• Service and/or Application experience on Danfoss variable frequency drives is highly desirable. In lieu of Danfoss-specific knowledge, experience on other brand VFDs will be considered and is also a plus.
• Service and commissioning experience using Vacon NCLoad, Live, and Danfoss MCT10 software is a plus.
• Experience in a fast-paced technical support contact center environment.
• PLC and/or BAS implementation experience. Programing experience is a plus.
• Fieldbus implementation experience (Bacnet, Modbus, EthernetIP, etc).

• SAP and Salesforce experience.

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Flexible working hours
• Possibility to work remotely
• Pension plan
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.