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Digital Customer Experience/User Experience Lead

Requisition ID:  21527
Job Location(s): 

Nordborg, DK Kolding, DK

Job Description

Danfoss Climate Solutions Segment is looking for a Digital Customer Experience/User Experience Lead to join our future journey.

 

In this role you, will together with the CX Products & Services team, ensure a competitive, compelling, and consistent user experience across the customer touchpoints of Danfoss Electronic Controls and Digital Services. You will drive the entire design process from insights to design focusing on turning customer insights into user experience design across the digital and physical user journey touch points.

 

We are looking for a person who are driven by curiosity on how to improve and design excellent and meaningful user experiences and you must be strong in seeing things from other peoples’ perspective. It is also important to have a flexible mindset and thrive in a dynamic agile design process and iterative CX/UX environment that continuously improve.

Job Responsibilities

  • Collaborate with Customers, Product Managers, Product Owners, Engineers, and other external and internal stakeholders to craft intuitive, cohesive, and meaningful digital experiences that matters for the people designed for.
  • Elicit and consolidate customer/user insights into customer experience journeys, set UX targets and define UX requirements, user stories, and UX metrics
  • Turn insights into conceptual ideas, and refine them into useful and valuable digital experiences
  • Collaborate with the rest of the CX Products & Services team to ensure a consistent and cohesive experience across digital services and touchpoints
  • Design user flows, wireframes, mock-ups, and feasible production-ready specs aligned with our UX/UI Design System and Corporate Visual Identity.
  • Support the user acceptance test process to ensure the user experience requirements are fulfilled.
  • Follow state-of-the-art digital CX/UI design in parallel commercial fields

Background & Skills

  • Educational background in HCI, Information Design, IT Product Design, Participatory Design or a related field with 3+ years’ experience with product-, interaction-, or information UX/UI design.
  • An aesthetical strong and clean visual design sense with a high focus on digital design qualities and ergonomics
  • Proven ability to facilitate and drive the translation of customers insights objectives into digital experiences
  • Proven ability to communicate ideas and design rationale – verbally, written, eg through sketching
  • Experience in storyboarding and creating alternative conceptual mockups
  • Experience in working in an agile development process and/or iterative UX environment
  • Experienced in using design/collaborative software tools like Figma, InVision, Miro and Azure DevOps
  • Experience working with design systems is a plus

 

Please attach relevant examples that you think expresses your CX/UI design experience. 

 

For more information about the position, please contact: Senior Manager, Jesper Pedersen at +45 3051 3047.

 

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.