Quality Engineer, Customer Claims
Odense, DK
Job Description
Danfoss Fire Safety is looking for an experienced Quality Engineer, customer claims, in the plant in Odense, DK. In this position You will be responsible for handling incoming customer claims, registration, remedial actions, root cause analyzes, corrective action implementation and initiate preventive actions.
Job Responsibilities
Responsibilities for this position include, but are not limited to, the following:
• Daily management of customer claims in the Quality department.
• Support with remedial actions towards the customer.
• Claim NCR registration and monthly statistical customer claim reporting to QEHS Manager.
• Report quality cost at customer claims, monthly.
• Analyze customer claim performance and set the plant goals for all quality metrics and perform managerial reviews to evaluate results and recommend action plans to close gaps at an operational level.
• Drive root cause analyze and Corrective action implementations.
• Initiate that the Preventive actions are performed at selected Customer claims, continuous improvement.
• Participate in weekly Kaizen meeting in the Quality department. Claim status board meetings.
Background & Skills
• Bachelor´s degree in Engineering or related technical field in Quality.
• 3 years of prior experience in same position or equivalent position.
• Knowledge of quality techniques including statistical methods and experienced in using problem solving tools as FMEA, 8D, DMAIC.
• Prior experience dealing with customers claims on quality issues in cross-functional teams, within close collaboration in matrix an organization.
• Team-oriented, problem-solving skills using quality tools, structured methodologies and process approach.
• Proficient in Six Sigma, preferable minimum yellow belt.
• Knowledgeable in the application of Product/Process and Quality System standards in the field of ISO 9001.
• Fluent English language.
Employee Benefits
We are excited to offer you the following benefits with your employment:
- Bonus system
- Paid vacation
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.