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Regional Customer Experience Manager (m/f/d)

Requisition ID:  21703
Job Location(s): 

Offenbach Am Main, DE Flensburg, DE Hamburg, DE

Job Description

We are looking for a Regional Customer Experience Manager (m/f/d). The purpose of this position is to drive regionally and support customer experience development in the region with focus on adoption of commercial tools and processes. The position an be located in Offenbach or Hamburg, Germany

Job Responsibilities

In this role, you will lead and support regional projects that are related to (digital) customer experience and will support the regional eCommerce strategy. You will support the development of the data management strategy and its impact on the various tools and projects. Further, you will evaluate areas where digital tools will bring further efficiency or additional customer benefits in close cooperation with Segments and Customer Service Center. Along these processes you will ensure fact and data driven decision making across digital tools and projects. You will be an ambassador for digital change by giving example and support the usage of digital tools throughout the organization. To drive these developments, you will build and utilize networks with relevant regional and global departments to get access to existing knowledge, information, and support (e.g., Segments, Corporate Functions, Regional Functions, Regional Management Team).

Background & Skills

For this position, you have a university degree in business administration or industrial engineering and work experience in strategic business development and customer experience with strong focus on digitalization. Additionally, we are looking for:

 

  • Very good understanding of customer experience in a B2B environment with high affinity for digital developments and innovations
  • First experience in project management
  • Very good networking skills and ability to hold multiple workstreams
  • Team player with effective communication skills
  • Fluency in German and English

 

For further information about the position please contact Julia Marie Ullmann, Senior Talent Acquisition Specialist, at +49 69 8902 170.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

 

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

 

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.