The Impact You'll Make

As our Quality Coordinator, you’ll play a key role in ensuring effective customer complaint management, product failure analysis, and operational excellence across global inspection centers.

Your work will drive timely issue resolution, support continuous improvement initiatives, and help maintain high customer satisfaction through standardized quality processes and collaboration with cross-functional and global teams.

What You’ll Be Doing

• Lead customer claim management activities, ensuring timely investigation, root cause analysis, and effective resolution of product quality concerns
• Conduct failure analysis (Tear down analysis) of returned products and drive corrective actions to improve product reliability and customer satisfaction
• Collaborate with global cross-functional teams to standardize claim handling and failure analysis processes while driving continuous improvement initiatives
• Manage and support Global Local Inspection Centers (LIC) operations, ensuring standardized processes, system compliance, and operational excellence
• Monitor quality performance metrics (E.g. Customer Claim Handling time), facilitate Quality performance reviews with regional & global stake holders and provide data-driven insights to enhance quality, operational effectiveness and customer experience

What We're Looking For

• Experience in quality management, customer complaint handling, product failure analysis, or related technical disciplines
• Proficiency in 8D, RCA, SAP, Power Bi, Microsoft tools, or eagerness to learn
• Ability to collaborate effectively across global, cross-functional, and multicultural teams
• Strong communication skills in English
• A collaborative and continuous improvement mindset with strong analytical and problem-solving capabilities

What You'll Get from Us

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

Our Commitment to Transparency

Salary ranges listed reflect only primary location and currency. For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.

The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Any benefits listed do not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Want to know more? Please visit our FAQ Page.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.