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SYSTEM SPECIALIST

Requisition ID:  43033
Job Location(s): 

Oragadam, IN

Segment:  Danfoss Power Electronics and Drives Seg
Job Function:  Sales

Job Description

Danfoss is looking for a Customer Service System Specialist who is responsible for supporting NER CSC Frontline teams and our Backoffice function on various system related topics. The position involves providing support (guiding and training etc.), having own tasks as well as acting a link between local colleagues and global functions. By providing best-in-class support, the System Specialist position holder plays a important role in the success of Danfoss and thereby also supporting growth.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

  • Support Error handling (system bug fixing is owned by DGIT)
  • Support implementation of new EDI connections towards customers: Support Sales, CSC Managers and go into dialogue with Customer Contacts (typically the IT department)
  • Support INR CSC teams on specific topics/challenges (e.g. finding root cause and defining corrective actions)
  • Identify tool/system gaps and support improvement activities - analyze, align and document system requirements
  • Setup needed master data in tools used by CSC (e.g. Call flows in our CTI system)
  • Change requests coordination: Align among Super Users and with global functions. Influence prioritization
  • Support Super Users/Qualitied Users as system expert on usage - if needed for Customer trainings
  • Support SAP specific setup (within possibilities available for local teams/"business")
  • Translate business needs and issue into IT language and vice versa
  • Training of users/Super Users - plan, create SOP materials and execute
  • Maintain INR CSC specific PowerBi dashboards/ BI reports
  • Drive DBS order management standards and quality control
  • Drive digital adoption in co-ordination with DCE
  • Work closely with Business Units (BUs) to deliver periodic reports and insights on open orders, sales, and order intake

Background & Skills

The ideal candidate possesses these skills. 

 

  • Bachelor’s degree in business administration, Marketing, or related field. Master’s degree preferred.
  • Proven experience in a customer-facing role, with at least 5 years of experience in a leadership or supervisory capacity.
  • Strong communication and interpersonal skills, with the ability to effectively interact with customers and team members at all levels.
  • Excellent problem-solving abilities and a customer-centric mindset.
  • Proficiency in CRM, Salesforce, SAP, BI and other relevant tools for managing customer interactions.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.

 

Danfoss – Engineering Tomorrow

 At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

  

 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 39.360 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

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