Salesforce Service Cloud QA

Job Description

Danfoss is looking for an experienced Test Consultant for the CRM area of Danfoss Group Digital & IT (DGDIT). This team is responsible for implementing and executing the Functional Test for Customer Relationship Management (CRM) systems which includes Salesforce, supporting Danfoss in its’ digitalization and electrification agenda across the globe. 

The role as Test Consultant includes, but not limited to Functional/Manual testing in an CRM environment. You will join a motivated and diverse team, which is highly engaged in (agile) software development, test automation and latest technology.

Danfoss’ Oragadam campus is India’s first LEED Platinum rated constructed manufacturing facility – a modern green campus with state-of the-art facilities, from where our employees design, innovate, manufacture and promote products for both India and outside market.
As our new colleague, you will be part of a well-functioning global team of committed and skilled IT consultants, who are front runners within CRM, implementing the OneCRM solutions for our customers. 
 

Job Responsibilities

Responsibilities of this position include, but are not limited to, the following.

1. Analyse the User Stories/Requirements and Identify the Test scope needed to Validate the solution.
2. Design and Execute Smoke/Functional/Regression/API/Data Migration Test cases for the User stories within a Sprint (Agile/Scrum).
3. Work closely with Module Test Lead to Design and Execute End-to-End Functional Integration Test cases before Go-Live.
4. Analyse the Test Results and ensure issues are addressed (Defect Management).
5. Ensure Accuracy, Coverage, and traceability for the Test cases.
6. Report test activities and metrics to the Module Test lead.
7. Collaborate with Business consultants/Business users, Development team to test and verify that solutions will meet the business requirements.
8. Work proactively with the project team to identify risks/key issues that affect quality and work with the project teams to mitigate them.
9. Adhere to best practices in testing while continuing to improve the quality and productivity.
10.Use Azure DevOps and Azure Test Plan effectively for all the Test Management activities and Reporting.
 

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

1. Degree Holder in Computer Science, Information Technology, or related disciplines.  
2. 4-6 years experience of Quality Assurance experience.
3. Minimum 2-3 years experience as Salesforce Quality Analyst.
4. Experience in Handling Testing for Sales cloud (strong in Case Management - Web to Case , E mail to Case , escalation, Assignment rules, Milestone Validation, Partner Portal Testing) is a must. 
5. Experience with APIs and API testing tools – Postman is an added advantage.
6. Experience with Data Migration Testing
7. Experience building test plans, test cases and test scenarios.
8. Background with end-to-end testing process and methods in Salesforce environment including System Integration Testing.
9. Have In-depth understanding of Salesforce capabilities and constraints.
10. Experience with defining and reporting QA metrics for defined releases.
11. Experience in executing Testing in an Agile/Scrum methodology, is a must.
12. Admin Certification in Salesforce will be an added advantage.
13. Experience in Test Automation with Tools like TOSCA or any other Test automation Tool will be an added advantage.
14. Any Experience with Sales Cloud/Quote / Marketing Cloud /Partner community testing is an added advantage.

 
General Skills

1. Strong analytical skills with excellent problem-solving abilities
2. Excellent communication (written and oral) and documentation skills in English
3. Excellent analytical skills
4. Self-organized and structured person
 

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.