The Impact You'll Make
As our Order Fulfillment Representative, you’ll play a key role in delivering an excellent customer experience by ensuring customer requirements, order priorities, and delivery commitments are met with speed, accuracy, and collaboration. You will act as a key connection point between customers, CSR teams, and internal functions to support smooth and efficient order fulfillment operations.
At Danfoss, we support your growth through learning opportunities, global collaboration, and meaningful work. You’ll be part of an inclusive environment where well-being, teamwork, and continuous development are valued every day.
Your impact? You will help improve on-time delivery performance, strengthen customer relationships, and support operational excellence by proactively managing orders, escalations, and communication across the organization.
You’ll collaborate with Supply Chain, Logistics, Production, Shipping, Buyers, and Customer Service teams, taking ownership of order tracking, customer communication, and fulfillment coordination, helping us move toward a more customer-focused and efficient future.
What You’ll Be Doing
- Coordinate with Supply Chain, Logistics, Production, and Shipping teams to ensure customer requirements and delivery commitments are achieved.
- Support CSR teams and customers by responding to inquiries, providing order updates, and managing escalations through multiple communication channels.
- Monitor order status, shipment schedules, and On-Time Delivery performance to ensure proactive follow-up and issue resolution.
- Collaborate with production planners and buyers to align production priorities, raw material availability, and customer delivery expectations.
- Analyze customer forecasts, order trends, and demand changes to support proactive planning and continuous service improvement.
What We're Looking For
- Bachelor’s degree in Business or related field.
- Proven experience in a customer service, order fulfillment, or supply chain environment.
- Familiarity with SAP, Microsoft Office, and order management processes.
- Strong communication skills in English, both written and verbal, with the ability to build strong customer relationships.
- A mindset of problem-solving, attention to detail, multitasking, and customer focus in a fast-paced environment.
What You'll Get from Us
We promote from within and support your learning with mentoring, training, and access to global opportunities.
You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
