IT Analyst

Job Description

Danfoss is looking for a passionate Analyst for IT Services, who will deliver world class IT service and support to the employees of Danfoss independent of region, country or site. Ensure end-user satisfaction and business operation by delivering full, end-to-end resolution of incidents and requests.

Provide technical support to offices, logistics and manufacturing environments via phone, email, chat, and in-person to Danfoss group and its subsidiaries companies.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following.

• Achieve goals/targets defined as IT KPIs and Global Site Support KPIs.
• Resolve Incidents, Service Requests, and other tasks within their deadlines.
• Receive, register and work on user requisitions by Phone, Email and other channels acting as first and second lines of support.
• Responsibility for administration of users, systems and user rights in accordance with Danfoss Standards.
• Work and follow-up on Incidents, Service Requests, Problems and other tasks that may be assigned.
• Advise, guide and/or instruct users in the usage of products, systems and technology (software & hardware).
• Ensure proper escalation and handover of cases from second line to the correct expert (third line).
• Provide general local on-site and hands-on IT support at our facility, assisting in resolving IT infrastructure incidents.
• Support global/regional IT projects by coordinating local activities with other IT areas.
• Identify errors and use root cause analysis to deliver high quality IT solutions, create high quality documentation of systems, processes, and error resolutions.
• Ensure compliance with security policies as described in Danfoss Corporate Standards as related to PC clients, and other Danfoss IT systems and report any breaches to Danfoss Security.
• Act on behalf of Security, Infrastructure, Manufacturing IT, and other Danfoss Group & Digital IT teams by supporting the operations under their responsibility according to needs.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

• 2-year degree in IT related field + 3-5 years of experience
  OR
• Bachelor’s degree in IT related field + 2-3 years of experience
• English B2 – Conversational level (mandatory).
• Spanish (desirable).
• Ability to work in a global and ever-changing environment.
• In-depth understanding of PC architecture and basic understanding of IT infrastructure concepts.
• Knowledge and experience in ITIL.
• Technical experience supporting users globally in 1st and 2nd line support.
• Technical experience supporting IT hardware and software including but not limited to Microsoft products and solutions such as Windows OS, Office and Outlook in a Microsoft Exchange environment, Teams Telephony, Mobile Management solutions, network connectivity and infrastructure.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.