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Product Expert

Requisition ID:  21720
Job Location(s): 

Osasco, BR Baltimore, MD, US

Job Description

Danfoss is lookinf for a Product Expert for our Product Support Team and for our electronic controller products: System Manager, MCX, Pack and Cold-room Controllers. You will have full value chain responsibility to service our colleagues with technical answers and solutions on incoming technical cases and requests. Further you will be our regional point of contact covering Latin America and North America region in a global position. The office location could be in Baltimore-US or in Osasco-BR with flexibility to relocate to US in future. You will work cross-functional with other departments like Product Management, DevOps Engineering Teams, Sales and local Service, Production and Quality. You will work inside a dynamic agile team where taking ownership is a daily task, to secure Service, Support and Solutions for our customers.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following:

  • Support our customers via salesforce ticket and provide technical solutions;
  • Test and Analyze reported claims or internal provided solutions on our setups;
  • Distinguish between opportunities and quality cases and support to develop solutions with our programmable controllers or our overall portfolio solutions;
  • Support the organization with a ‘one way of working’ together with functional departments and colleagues;
  • Take ownership and act as the advocate to our customers;
  • Take ownership on urgent field services where programmable solutions or analysis will be required;
  • Support the Project Development, Create and provide Trainings, literature review support activities, videos, technical assistance on field-test activities, product launch web-sessions;
  • Support on our journey to support the regions with FAQ´s & Video´s, SW & Product files, knowledge sharing materials, education & trainings, creation of application SW & solutions, field service opportunities/analysis support;
  • Reporting quality cases and involve team-members as well as do the follow up;
  • Create the bridge towards our Digital Services Team and support them with our Product knowhow when needed.

Background & Skills

The ideal candidate possesses these skills:  

  • Bachelor’s degree, preferably in Engineering is required.
  • Several years of working experience as Cooling and System Technician or as Cooling Technical Support within electronic controls, and you must have practical knowledge and know the functions and the thermodynamics of a cooling refrigeration system.
  • Outstanding written and verbal communication skills required.
  • Experience with presenting to internal and external customers.
  • Ability to work in global team environments.
  • Fluent English - both written and spoken.
  • Energetic, willing to find compromises between multiple and sometimes conflicting interests.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.