IT Specialist, IT Service Desk EMEA
Povazska Bystrica, SK
Job Description
Do you thrive in a fast-paced IT environment where you can utilize your technical expertise and language skills to make a real difference? Are you passionate about delivering exceptional customer service? If so, Danfoss has an exciting opportunity for you in our Slovakian office!
We are seeking a highly motivated and customer-oriented IT Specialist to join our dynamic Service Desk team. In this role, you will play a crucial part in ensuring smooth IT operations by providing first-line technical support to our English and Slovakian speaking customers.
Job Responsibilities
Responsibilities for this position include, but are not limited to, the following.
- Provide efficient and effective technical support via phone, email, and live chat to resolve IT incidents and fulfill service requests.
- Utilize ServiceNow ITSM platform for ticket management, incident resolution, and knowledge documentation.
- Troubleshoot and resolve technical issues related to various software, hardware, and network services.
- Escalate complex incidents to higher-level support teams while maintaining timely communication with end-users.
- Contribute to the creation and maintenance of knowledge base articles and support documentation.
- Stay up-to-date with the latest IT trends and technologies.
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
- Proven experience in a technical support or service desk role.
- Strong understanding of ITIL framework and best practices.
- Proficiency in using ServiceNow ITSM platform.
- Excellent communication and interpersonal skills.
- Fluent in English and Slovakian (native level).
- Strong problem-solving and analytical abilities.
Employee Benefits
We are excited to offer you the following benefits with your employment:
- Bonus system
- Paid vacation
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.