Knowledge & UX IT Analyst
Povazska Bystrica, SK
Job Description
Danfoss Global IT Service Desk department is looking for an Knowledge & UX Analyst. In this role, you will be responsible for quality of knowledge articles, communicating with involved stakeholders, and cooperating with the team in order to make our Service Hub platform user friendly and updated. In this position, you will report to Product Owner, UX and Knowledge Management, and you will be able to work either fully remotely (within Slovakia) or from our office in Povazska Bystrica.
Job Responsibilities
Responsibilities for this position include, but are not limited to, the following:
- To govern knowledge in the end-user knowledge base and IT for IT knowledge base
- Identify and analyze areas of knowledge that need improvement, identify gaps, and recommend strategies to increase knowledge
- To evaluate user experience across the ServiceNow platform, identify bugs, usability, and accessibility issues, develop solutions to improve user experience and based on collected feedback work on enhancing the usability of the platform in collaboration with STOMP team
- To deliver important information to everyone who is affected
- To ensure E2E Communication for Change Management releases, develop effective communication strategies, design customer-centric messaging and work in ServiceNow on creating information banners and campaigns
Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
The ideal candidate possesses these skills.
- Technical education
- Experience within IT Site Support/Service Desk is a huge advantage, but other experience in similar role is also welcome
- Ability to communicate in English on daily basis
- Ability to communicate and align with several stakeholders, very good communication skills
- Structural thinking, sense for order and ability to understand end user experience
- Team player, reliable, responsible and self-driven person
Employee Benefits
We are excited to offer you the following benefits with your employment:
- Bonus system
- Paid vacation
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.