The Impact You'll Make
As our Customer Quality Engineer, you'll play a key role in ensuring customer satisfaction by driving product quality, resolving customer concerns, and strengthening quality systems across manufacturing and new product development.
You'll help improve product reliability, reduce customer complaints, enhance manufacturing quality, and ensure successful product launches through robust quality planning and continuous improvement initiatives. Your work will directly contribute to delivering world-class customer experiences while supporting operational excellence.
You'll collaborate closely with Manufacturing, Engineering, Customer Quality, Suppliers, Operations, Advanced Manufacturing Engineering, and global stakeholders, taking ownership of customer quality management, quality planning, audits, and problem-solving activities to help us build a more reliable and customer-focused future.
What You’ll Be Doing
- Lead customer quality activities by managing customer complaints, warranty returns, material returns, and driving effective corrective and preventive actions using structured problem-solving methodologies such as 8D and A3.
- Support new product development by leading quality deliverables including APQP, PPAP, FMEA, Control Plans, First Pass Yield (FPY), and customer quality approvals.
- Conduct failure analysis through hands-on inspection, assembly/disassembly of hydraulic components, product testing, and preparation of detailed inspection reports.
- Drive continuous improvement by leading internal process audits, supporting ISO 9001 and IATF 16949 audits, monitoring customer scorecards, and collaborating with cross-functional teams to improve quality performance.
What We're Looking For
- Bachelor's Degree or Diploma in Mechanical Engineering with 7–10 years of experience in Manufacturing Quality or Customer Quality within an engineering or automotive industry.
- Strong knowledge of Quality Core Tools including APQP, PPAP, PFMEA, Control Plans, SPC, MSA, Gage R&R, Process Capability, GD&T, Root Cause Analysis, and Six Sigma methodologies.
- Experience in customer complaint handling, warranty analysis, customer audits, supplier/customer interactions, and structured problem-solving using 8D, A3, Shainin DOE, or similar methodologies.
- Good understanding of hydraulic systems, engineering drawings, measurement techniques, and experience with quality equipment such as CMM and Perthometer will be an advantage.
- Proficiency in SAP, CRM, Microsoft Office, and Power BI, with excellent analytical, communication, collaboration, and stakeholder management skills
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
