Project Specialist

Job Description

A wide range of interesting responsibilities in the area of Customer Claim Handling are waiting for you. Danfoss is looking for a high caliber candidate who not only has the operational experience but who can think and plan strategically. The job holder will be responsible to position the Claim Handling for customers in Southeast Asia region in harmony together with all Divisions/BU’s and the global Claim Handling Organization. You will report to the Sr. Manager Customer Claim Handling - APA, directly.

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Contribute to monitoring and registering the customer complaints in SAP and support customers with analysis and the administration activities.
• Hands on practice (Assembly & Disassembly of components), analyzing the failure reason and preparing the first layer inspection report.
• Support customers for component having Non-Conformance regarding Quality issues by raising request to respective plant and follow-up with BU Quality for Root cause analysis and Corrective Action implementation in 8-D form and verifying the 8’D report for the effectiveness of corrective action taken.
• Manage the logistics and transportation activities for the hardware shipment.
• Field visit for troubleshooting the failure, reviewing and pressure mapping the system & application.
• Manage the claim handling in collaboration with Authorized Service Partners to have a comprehensive workshop analysis of a warranty returned hardware in their facility and prepare the analysis report.
• Handle the financial activities like, issuing the Credit note to customers etc.
• Prepare the weekly report by extracting the data from Power BI.
• Close Co-Operation with Sales and Application team and make a specific approach of claim handling in all the different customer segments.
• We expect a high contribution to adjust the global process in Southeast Asia in close cooperation with the global Claim Handling Organization.
• Permanent Improvement of the Claim Handling Micro Process in Southeast Asia region and align with the global CCH Macro Process.
• Follow and maintain to ISO Quality Management Systems and IATF 16949 compliances. Participate in internal/External Audit for IATF 16949.
• Responsible for Authorized Service Partners Audits and Development for entire Aisa Region.
• Willing to travel abroad.

Background & Skills

The ideal candidate possesses these skills. 

• Diploma/bachelor’s degree in engineering.
• Total years of experience: 8~10 years.
• With 7+ years’ experience in Hydraulics (Mobile/Industrial Hydraulics).
• Possess strong relationship management, analytical & communication skills.
• Professional English language skills (both in writing and verbally).
• Proficient in SAP-ERP Modules & Material Information Systems, MS Office Packages like MS Word, Excel & PowerPoint Presentations.
• Proficiency in logistic management and financial activities.
• Experience of operating in a matrix organization.
• Customer oriented way of working and should have strong organizational skills and self-driven personality.
• Ability to work in an international environment.
• Ability to manage multiple tasks within the demanding timelines and an occasionally stressful environment.
• Independence in handling multiple projects.
• Strategic thinking, demonstrating the effective evaluation and problem-solving skills.
• Last but not least, you have a team player mentality.

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Opportunity to join Employee Resource Groups
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.