Job Description
Req ID:
49843
Posting Job Location:
Pune, IN
Employment Type:
Full Time
Segment:
Fluid Conveyance Division
Job Category:
Sales
Work Location Type:
On-site
Job Title:
Team Leader
Job Description:
The Impact You'll Make
Join our Customer Care team and play a key role in delivering a seamless customer experience across the US and EMEA regions.
In this role you will manage the team and collaborate closely with internal team and drive results in line with the Danfoss way.
What You’ll Be Doing
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Lead, mentor, and coordinate the Customer Service team to ensure service levels and accuracy in daily operations. Allocate workload delegation, monitor KPIs, and conduct regular performance reviews. Provide coaching, training, and guidance to improve team capabilities and service effectiveness Supervise order entry, quotation management, pricing updates, shipment follow‑ups, deliveries. Handle team escalations, conflict resolution, and ensure a positive work environment. Strengthen customer relationships through proactive communication and service excellence. Guide the team in accurate documentation of inquiries, complaints, and transactions. Oversee and validate team transactions in SAP, Productivity Trackers, TAT reports. Ensure sales schedule entries are aligned with global teams expectations Identify improvement opportunities, drive efficiencies, and implement process enhancements. Support digital transformation initiatives and standardize best practices across the team. Monitor process gaps and implement corrective action plans. Proven expertise in Operational Excellence, Digitalization, Automation of systems Drive high‑quality customer interactions and compliance with service standards.
What We're Looking For
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Skills 1 Excellent verbal and written communication 2 Expertise in SAP SD (mandatory) 3 Analytical skills (Excel, reporting tools) 4 Problem solving and troubleshooting 5 Multitasking and attention to detail 6 Continuous learning/ Growth mindset 7 Prefer to have Lean/ QC Management and implementation knowledge Education Graduate/ Post Graduate (preferably in Sales and Marketing) Experience 7–8 years of experience
What You'll Get from Us
- We promote from within and support your learning with mentoring, training, and access to global opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
- We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
- You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—we think they’re pretty great.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Information at a Glance