Customer Service Representative

Requisition ID:  36949
Job Location(s): 

Reynosa, MX

Job Description

Danfoss Mexico is looking for an experienced Customer Service Representative based in our Plant in Reynosa.

Job Responsibilities

Responsibilities of this position include, but are not limited to, the following.

  • Proactively coordinate and communicate with CSR’s and Planners to address orders, which do or do not fit in with the current production plans. Responsible to see orders are fulfilled as customer expects.
  • Monitors and expedites items needed for customer orders.
  • Determine and follow-up on dispatch shortages.
  • Ensure orders are released for shipment
  • Identifies when other team members, or others outside the team, are needed for assistance to satisfy all customer needs.
  • Communicates to CSR and production the order priorities and quantities.
  • For deviations, complete inventory transactions so that the right parts are in the order and inventory.
  • Review and understand impact of Engineering Changes (EC) on inventory and customer orders.
  • Coordinate short lead-time customer orders with operations teams. "Negotiate" win-win situations for delivery of product to customer needs that fits the operating capacity to deliver.Expedite support departments and functions to insure on-time delivery of products and information to the customer.Coordinate order-processing activity with other functional areas to ensure timely processing of all transactions related to a customer order.
  • Promotes quality and continuous improvement.
  • Assists Production Planner in discovery, analysis, and correction of inventory error root causes.
  • Coordinate stop order process.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

  • Bachelor´s Degree - Engineering, Administration, Materials, Logistics 
  • 3 Year Experience in Manufacturing Industry 
  • Customer Service Experiencie
  • Inventory, Demand 
  • Fluent English
  • Office 
  • SAP


 

Employee Benefits

We are excited to offer you the following benefits with your employment:

  • Competitive Salary
  • Christmas Bonus
  • Food Vouchers
  • Saving Fund
  • Major Medical Insurance
  • Flexible working hours
  • Career Development 

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.
 

 

Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off- and on-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family-owned, employing more than 42.000 people, serving customers in more than 100 countries through a global footprint of 95 factories.