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Customer Service Representative

Requisition ID:  14260
Job Location(s): 

Rotterdam, NL

Job Description

Danfoss is seeking an enthusiastic Customer Service Representative for our Rotterdam Office. 

 

We invite you to come and join Danfoss. A company that is family owned, determined to work on a more sustainable future and strives to make an impact. To realize this ambition and impact we need you! Therefore, we invite you to join our fun and diverse Customer Service team.

Job Responsibilities

We have our Customer Service Center based in our Rotterdam office. The region our Customer Service Center operates in is the Benelux region.

 

You will be responsible for the handling of the order intake and the administrative tasks belonging to the order intake process. You are the backbone and support to our internal and external sales colleagues and towards our customers and partners. Because we operate in the Benelux, it is important that you speak and write multiple languages. For example: Dutch, English and the French language (Belgium).

 

You will not be doing administrative work only. You will be in contact, via telephone or email, with customers who have questions on our products, what products to use and our services, Our sales colleagues, internal and external logistical parties, our warehouse teams and of course our factories. To be in contact with all these diverse teams and people ensure that Danfoss can deliver on the expectations of our customers and partners.

Background & Skills

We would like you to have a background or education related to customer service or administration combined with at least 2 years of work experience in a customer service-oriented environment. Additionally, we are looking for:

  • Solid planning skills and being able to perform under pressure;
  • Be accurate in your work and manage to achieve deadlines;
  • Have a service-oriented mind set and attention for details;
  • Able to collaborate and communicate with your colleagues and the customers;
  • Have experience working with digital tools and applications for reporting, administration and CRM systems like SAP and Salesforce;
  • Have excellent skills for the Dutch, French and English language.

 

For further details about the position, please contact Tom Robert Schouten, Talent Acquisition Specialist at +31 10 24 92 127

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

 

Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

 

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.

 

Danfoss engineers advanced technologies that enable us to build a better, smarter, and more efficient tomorrow. In the world’s growing cities, we ensure the supply of fresh food and optimal comfort in our homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integrated renewable energy.

Our solutions are used in such areas as refrigeration, air conditioning, heating, motor control, and mobile and industrial machinery.

Our innovative engineering dates back to 1933. Today, Danfoss holds market-leading positions, serving customers in more than 100 countries. We are privately held by the founding family.