The Impact You'll Make
What You’ll Be Doing
- Lead end‑to‑end service delivery, ensuring performance meets and exceeds expectations.
- Coordinate cross‑functional teams to resolve issues and maintain smooth operations.
- Manage critical incidents with clear communication and structured post‑incident reviews.
- Oversee service metrics, KPIs, and provide insights for continuous improvement.
- Govern technical changes using ITIL best practices and drive continual service enhancement.
- Ensure SLAs, capacity, availability, and continuity targets are consistently met.
- Use customer feedback to refine services and strengthen overall service reliability.
What We're Looking For
We’re seeking a proactive, solution‑oriented leader with a growth mindset—someone who sees challenges as opportunities to learn, improve, and innovate. You’ll thrive if you bring:
- Proven experience as a Service Manager (IT/Network Operations environment preferred).
- Strong working knowledge of the ITIL framework and hands‑on experience with ITIL processes.
- Demonstrated ability to manage service performance and customer expectations.
- Excellent leadership and coordination abilities across cross‑functional teams and external providers.
- Deep understanding of network operations, service metrics, and KPIs.
- Experience in financial management and budgeting for IT services.
- Strong analytical, problem‑solving, and incident‑ownership skills.
- Exceptional communication, stakeholder management, and negotiation capabilities.
- A customer‑centric mindset with passion for enhancing service quality and user experience.
- Bachelor’s degree in IT, Computer Science, or a related field (preferred).
What You'll Get from Us
You’ll join an environment that encourages curiosity, learning, and continuous improvement. Here, you’ll have the opportunity to:
- Grow your leadership influence while working at the centre of critical service operations.
- Strengthen your technical and ITIL expertise through real-world challenges and professional development opportunities.
- Experiment, innovate, and contribute to long‑term service transformation, supported by leaders who value learning and adaptability.
- Collaborate with diverse teams and expand your network across the organization.
- Make a meaningful impact on how our network services support the business today—and evolve for tomorrow.
We believe in a growth mindset: we learn from challenges, celebrate progress, and continuously strive to deliver better experiences for our users and our people.
Ready to Make a Difference?
If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.