Technical Support Engineer

Job Description

Danfoss is currently hiring for a Technical Support Engineer.  The Technical Support Engineer position in Danfoss Climate Solutions (DCS) supports our North American air conditioning and refrigeration customers through product sizing, selection, troubleshooting, and system testing.  This position works closely with our Application Engineering team, Application Development Center (ADC) team, and Indirect sales team to help grow overall market share. 

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Technical support of our Danfoss Cooling product lines to our aftermarket customers by phone and email
• Support our DCS customer projects at our ADC with daily activities including lab test planning, equipment set-up, testing and processing of data.  Additional support of calibration, maintenance and troubleshooting as needed.  All the while following lab manuals and procedures. 
• Work alongside our Indirect Sales team in support of small OEM accounts and opportunities. Periodic site and customer visits to support customer applications as well as the internal sales team technically .
• Conduct internal and external presentations to increase knowledge of products and applications. Includes in-person and remote training courses and web videos.
• Aid in the development of technical tools to support customers (documents, videos, etc)
• Continue to build competencies to become a product and application expert proficient in troubleshooting complex refrigeration and AC systems.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

• Bachelor’s degree in Engineering (Mechanical or Electrical) or Engineering Technology with preference in Mechanical, Refrigeration, or HVAC
• Refrigeration/HVAC background, good understanding on thermodynamics, heat transfer &fluid dynamics preferred
• Exp with/managing projects & applications in test labs preferred
• Mechanically inclined, strong coordination, and communication skills
• Ability to balance multiple customers while managing projects and technical discussions
• Willing and able to travel regionally and internationally (approximately 5-15% travel required)

Employee Benefits

We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Personal insurance
• Opportunity to join Employee Resource Groups
• Employee Referral Program

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.