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Application Engineer

Requisition ID:  17163
Job Location(s): 

Texas, US Baltimore, US, 21220 Detroit, MI, US

Job Description

The mission of this position is to support Danfoss Cooling in North America with a focus on air conditioning and refrigeration OEM sales by providing component and system expertise for overall support in the selection, qualification and application of all Cooling components.  This position works together with the Global & Regional Key Account Sales to realize the overall sales and business development plans for the region.  The AE is a vital technical link to our customers and ensures that critical application knowledge obtained in the field is communicated back into our factories for continuous improvement and development of new products.

Job Responsibilities

Responsibilities for this position include, but are not limited to, the following. 

1.  Support the Global & Regional Key Account & Sales Managers business development plans
      •    Participate in/perform product and training presentations including new product introductions
      •    Assist in any related technical, quality or sales activity to support the overall business objective
      •    Support the product sampling process
      •    Support and help build value selling propositions
      •    Frequent customers visits to improve overall visibility
      •    Identify the critical sales factors in customer projects and propose/drive activities from a technical standpoint
 2.  Ensure the proper selection, application and qualification of Danfoss Cooling Components
      •    Obtain a proper understanding of the application and assist in the product selection process directly with the customers
      •    Coordinate technical decisions and activities with Danfoss factories, Sales Engineers and internal technical resources as required
      •    Ensure customers have all proper product selection tools and literature
      •    Assist in qualification testing with the customer as required
      •    Coordinate & align all activities with appropriate GKAMs, RKAMs & RSMs
 3.  Ensure Danfoss Cooling components are being properly handled and installed by our customers
      •    Regular visits to the customer (more frequent during product start-up/ramp-up phase)
      •    Provide routine product and installation troubleshooting support
      •    Coordinate with Regional Quality Coordinators to ensure products are returned to Danfoss factories for proper evaluation
      •    Follow and track activities regarding customer claims
 4.  Provide customer field support
      •    Assist in system start-ups
      •    Provide trouble-shooting and problem solving
 5.  Coordinate technical matters
      •    Participate in regional/global Application and Quality forums
      •    Participate in factory visits/meetings
      •    Coordination required with technical factory resources (R&D, manufacturing, marketing, quality, etc)
      •    Interact with factories to expedite answers to customer claims (i.e. inspection reports).

Background & Skills

The ideal candidate possesses these skills. 

  • 5+ years experience in HVAC/R
  • Bachelor’s degree in Mechanical or Electrical Engineering required or 15+ years of expereince in HVAC
  • Strong coordination & communication skills
  • Self-motivated with the ability to work independently
  • Entrepreneurial as well as strong initiative & ability to lead/drive process improvements
  • Relationship builder and team player skills in a global environment
  • Ability to balance the pressure & demands inherent to sales including sound judgment in handling critical situations
  • Ability to help advance our market share, against strong competition
  • Required to secure & maintain confidentiality of Danfoss & customer projects
  • MS Office experience is required, SAP/BW/CRM experience is desirable
  • Account management and business processes tool experience desirable
  • Global experience preferable

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways – driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder’s mindset ‘action speaks louder than words’, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.


Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

Danfoss is engineering technologies that enable the world of tomorrow to be better, smarter and more effective. In growing cities, we ensure the supply of fresh food and optimal comfort in homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integration of renewable energy.

Our solutions are used, for example, for cooling, air conditioning, heating, controlling electric motors and mobile equipment. Our innovative engineering can be traced back to 1933, and today Danfoss is a global leader with 28,000 employees and sales in more than 100 countries. We are privately owned by the founder’s family.

Read more about us at www.danfoss.com

Danfoss is engineering technologies that enable the world of tomorrow to be better, smarter and more effective. In growing cities, we ensure the supply of fresh food and optimal comfort in homes and offices, while meeting the need for energy-efficient infrastructure, connected systems, and integration of renewable energy.

Our solutions are used, for example, for cooling, air conditioning, heating, controlling electric motors and mobile equipment. Our innovative engineering can be traced back to 1933, and today Danfoss is a global leader with 28,000 employees and sales in more than 100 countries. We are privately owned by the founder’s family.

Read more about us at www.danfoss.com