Product Application Engineer
Tokyo, JP
Job Description
Danfoss is looking for an innovative, strategic and dynamic individual to join us as System & Application Engineer for our Editron business in the region. The primary tasks will be offering Pre-Sales and After-Sales’ Technical Support / Consultation as well as back-office support for Editron customers. You will be a part of our Editron System Engineers Team and you will also work with Service/Quality and R&D teams.
You will be the System & Application Engineer Expert to our customers by bringing in your technical expertise and market knowledge to innovate new ways to offer the best level of product support and service.
Job Responsibilities
- Solve Editron system related problems, provide support and help to customers, give instructions and train customers. Goal is to solve problem and provide solution in cooperation with Service Team, R&D and other relevant internal stakeholders
- Offer Editron’s technical proposals to DPS OEM/Distribution Sales as well as Cross
Segment Sales Team (DPD), support the teams on new products CRN creation in
OneCRM
- Support Service Team to conduct on-site commissioning as well as equipment repair process and advising customers on spare parts and other after sales issues
- Co-work with Service Team on preparing instructions, training material, and other related documentations for customers
Background & Skills
- Master/Bachelor’s Degree in Electrical Engineering
- 3-5 years of relevant field working experience, with good exposure to matrix management and cross-functional.
- Technical problem-solving skills and understanding of electrical drawings and documents
- Has experience with SAP and Zendesk
- Customer and service-oriented mindset with excellent communication skills
- Team player with a positive mindset and desire to learn new things
- Computer literacy with skills in data entry and management
- Strong project management skills and good knowledge of key IT tools (MS Office, BI, Salesforce)
- Ability to work independently in a challenging environment and ambitious situations
- Strong command of English (ability to understand technical terminology and to communicate), a second language is advantageous
Employee Benefits
Location
Tokyo office or Kyoto plant
Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.
Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.
Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.