Customer Service

Job Description

Are you looking for a new career challenge? Join in Danfoss!

We are looking for a new Customer Service Representative (CSR) to establish and maintain profitable relationships with customers on behalf of the company by taking personal and complete responsibility for each customer.

You will be responsible, as part of the Customer Service team, to ensure that all customers’ requirements and needs are completely met while upholding the company vision and mission.

#LI-GR1

Job Responsibilities

Responsibilities for this position include but are not limited to the following.

• Managing customer orders, enquiries and supporting activities.
• Collaborating with sales, logistics, fulfillment, and warehouse teams to ensure that we are delivering on our customer’s expectations.
• Interacting with your fellow Customer Service team members, as needed, to ensure team goals are achieved.
• Handling phone calls from customers with various questions and inquiries about Danfoss’s products and services. E.g., following up on an existing order, product specific questions, and/or tracking a shipment, etc.
• Applying Danfoss standard operations procedures in daily work yet remaining flexible to ensure customer remains as the focus.

Background & Skills

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills. 

• Educational background in Administration, Economy, or equivalent field of studies.
• Previous experience in similar role, gained in middle-structured manufacturing and/or Service Cloud companies.
• Strong knowledge about SAP (SD / MM).
• Good knowledge about salesforce is a plus.
• Good knowledge of Microsoft Office (Excel, Power Point, Outlook, etc.).
• High attention to detail, pro-activity and ability to multitask with strong interpersonal, organizational and problem-solving skills and a proven commitment to customer service excellence.
• Very good attitude towards changes in procedures, systems, etc. embracing them and promote them within the organization.
• Good knowledge of Italian and English language (written and spoken).

Employee Benefits

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.