Technical Service Coordinator, Electric Heating

Job Description

Danfoss is proud to be at the forefront of driving a global transformation in digital and electric solutions that increase productivity and energy efficiency.  We are truly passionate about investment, and innovation, as we continue to support our customers' journey towards a greener and lower-carbon future. We are looking for an entrepreneurial, service driven Technical Support Coordinator for our Electric Heating products in the UK.

You will join a dynamic European team, part of our electric heating division in Danfoss Climate Solutions promoting the Danfoss & DEVI brand of electric heating. This division has been created to unleash the full growth and value potential of promising businesses, in a unique and agile environment. Our Electric Heating products are recognized by their quality and reliability, and we believe we are geared for significant growth in the UK within outdoor applications (frost protection and snow melting) & indoor applications (electric underfloor heating, hot water temperature maintenance) over the coming years.

To support our ongoing drive towards providing our customers with a best-in-class experience, we are now recruiting for a Technical Support Coordinator  to join our Electric Heating team in the UK.  This role will be based from home with occasional visits to our Uxbridge (UB8 1DH) head office in the UK, and occasional travel to Europe for training purposes.  Our European electric heating technical team provide help and service for both internal stakeholders and external customers and end users of our Electric Heating range of Danfoss & Devi products and ancillaries across the domestic & commercial heating sector.  If you’re a technically minded individually with domestic heating knowledge and a desire to work in a fast-paced environment, then we would like to hear from you.

If this sounds interesting to you and you are eager to become responsible in a growing organisation and would like the opportunity for you to hold a strategic position where you can have great impact on your daily work, with further career opportunities, then this is the position for you.
 

Job Responsibilities

As our new Technical Support Coordinator, you will join a team of professionals from our dynamic electric heating team whose main duties are responding to incoming technical enquiries both over the phone and via email, which will include:

•    Product application advice and recommendation
•    Product identification and sizing
•    Arranging site visits to rectify issues
•    Wiring assistance and electrical advice
•    Technical help with information
•    Product usage advice (e.g. setting up) of Electric Heating applications (Under Floor Heating & Trace Heating)
•    Participating in personal development and training to ensure you remain up to date regarding new Danfoss & Devi products and new product innovations.
 

Background & Skills

For this role, you will display:
•    Sound electrical knowledge of domestic wiring including heating systems
•    Understanding how electric heating systems operate 
•    Work experience in a similar or related position

If you do not hold any of the above skills, we would hope you will hold a relevant technical qualification or equivalent as training will be provided.

To thrive in the role in this position you will be:
•    Able to work unaided with support from UK and Danish teams when needed
•    Strong attention to detail and ability to solve problems
•    Collaborative approach to problems and a willingness to share knowledge and experience with team colleagues
•    Excellent telephone manner and an empathy with callers of varying technical abilities
•    You are a strong communicator , service orientated and a team player
•    Computer literate in Microsoft Office and Salesforce (Training in salesforce will be provided)
•    Stakeholder / customer management skills 
•    Enthusiasm to acquire knowledge about Danfoss and Devi new technologies and products
•    Strong motivation, a passion for mechanics and problem-solving
•    Hands-on mentality

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

Danfoss – Engineering Tomorrow

At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.